Refund policy
Returns and Refund Policy
We will not provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the applicable laws. Please note that all pictures shown on our website are for illustrative purposes only, and actual products may vary due to product enhancement or change. The final product received being different from the product image on our website is not a reason we will accept a return nor provide a refund.
You must carefully examine the goods immediately upon receipt and notify H-TEC Education via the Contact page (use our website Contact form) or by email at sales@h-tec-education.com of any defects within 7 calendar days of delivery, upon which H-TEC Education will advise you of what to do with the goods.
If you do not notify H-TEC Education of any defects in accordance with the above-mentioned process, you will be deemed to have accepted the goods. H-TEC Education will only accept returns of faulty or damaged goods where the defect has been notified.
Please see the updated changes to our refund policy below:
- Due to the increase in credit card charges, we are unable to refund credit card processing fees when an order is cancelled, refunded or returned. These fees will be deducted prior to processing your refund.
For warranty coverage after the defect-notification window, see our Warranty Information page. Full purchase terms are in our Terms of Service.